Support

Need a hand? The fastest way to reach us is Discord.

Questions, bug reports, suggestions, or just to say hi. We're in there.

Before opening a ticket, it's worth a quick look at the FAQ. The common questions and fixes are answered there.

Verify your BuiltByBit purchase

Bought on BuiltByBit? Link your account so our bot gives you the @Paid Customer role and access to customer-only support channels.

In the Discord server, use the bot's link to connect your Discord account to your BuiltByBit account.

Run the /sync command. Once it confirms, you'll receive the @Paid Customer role automatically.

With the role applied, you're in. Open a ticket or post in the customer channels and we'll help you out.

Verification is what unlocks customer support, so do the /sync step before opening a ticket, since it confirms your purchase for us.

To help us fix things fast, include:

Your server software and version (e.g. Purpur 1.21.10).
The plugin version (/sm shows it, or check the jar name).
What you did, what you expected, and what happened instead.
Any errors from the server console (paste them, don't screenshot if you can help it).